1. Who you are agreeing with
This website and the SEOFraud Watch service are operated by 78 OVER 37 LIMITED. References to "we", "our" or "us" mean 78 OVER 37 LIMITED. References to "you" mean the person or organisation accessing this site or engaging our services.
2. Use of the website
You may use this website for the lawful purpose of learning about our services and contacting us. You agree not to: (a) attempt to disrupt or compromise the website's availability or security; (b) scrape content for commercial republication without written permission; (c) use it to plan, support or facilitate any unlawful activity, including the very fraud our service is designed to remediate.
3. Investigative services
When you engage us for an SEO fraud investigation, the engagement is governed by these terms together with any case-specific statement of work or quotation we issue and you accept in writing. In the event of conflict, the case-specific document prevails.
3.1 What we will do
We will conduct the investigation defined in the statement of work, capture evidence according to our forensic methodology, file abuse complaints with the relevant infrastructure providers, monitor for re-emergence within the agreed window, and provide a closure report.
3.2 What we will not do
We will not perform unauthorised access to any system, conduct denial-of-service attacks, fabricate evidence, manipulate review platforms or backlink networks, file fraudulent abuse complaints, or undertake any action that violates the law in the jurisdictions where we operate or where the targeted infrastructure is located.
3.3 Outcomes are not guaranteed
While we maintain a high closure rate against compliant registrars and hosts, some infrastructure providers are unresponsive, located in jurisdictions hostile to abuse complaints, or operated by the abusers themselves. We will tell you when this is the case as soon as we know. Statistics quoted on the website (median takedown time, closure rate, etc.) are operational averages and not contractual guarantees applicable to any individual case.
4. Your obligations
You confirm that: (a) you are authorised to act for the brand or domain whose abuse you are reporting; (b) the information you provide is accurate to the best of your knowledge; (c) you will not use our service to target lawful competitors, journalists, researchers or critics whose activity is protected by applicable law; (d) you will keep your account credentials, case identifiers and any evidence we share with you confidential.
5. Fees and payment
Fees are as set out in the relevant quotation or statement of work. Unless otherwise agreed, fees are payable in advance for fixed-scope engagements and monthly in arrears for retainer engagements. Late payment may pause active casework after written notice.
6. Confidentiality
We treat your engagement and the contents of your case file as confidential. We may disclose information necessary to file abuse complaints with the relevant infrastructure providers, or where compelled by law, court order or a reasonable response to imminent harm. You agree to treat our reports, methods and pricing as confidential.
7. Intellectual property
The content of this website, including text, layout, design and the SEOFraud Watch name and logo, is owned by 78 OVER 37 LIMITED. You may quote brief portions for non-commercial commentary with attribution. Reports we deliver to you remain subject to a licence to use them for your own internal protection of the brand identified in the engagement; you may not on-sell or rebrand them.
8. Liability
To the fullest extent permitted by law, our aggregate liability arising out of or in connection with these terms or any engagement is limited to the fees actually paid by you to us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, consequential, special or exemplary damages, including lost profits, lost goodwill, lost data or business interruption. Nothing in these terms limits liability that cannot be excluded under applicable law (for example, fraud or wilful misconduct).
9. Termination
Either party may terminate an engagement on written notice. We may terminate immediately if you breach these terms or use our service unlawfully. Termination does not affect rights and obligations that have accrued before termination.
10. Changes to the terms
We may update these terms from time to time. Material changes will be posted to this page with a new "last updated" date. For active engagements we will notify the named case contact when changes affect them.
11. Governing law
These terms are governed by the law of the jurisdiction stated in the relevant statement of work; if none is stated, by the law of England and Wales, and the courts of that jurisdiction have non-exclusive jurisdiction. Nothing in this clause affects mandatory consumer-protection rights you may have in your country of residence.
12. Contact
For questions about these terms, contact support@overload.su or message @OverSupBot on Telegram.